The idea behind the Mercury Certified Pre-Owned Program is simple: to give you the opportunity to purchase a pre-owned Mercury that you can believe in. How? With a warranty policy, benefits package and certification process.

Limited Warranty
Each Certified Pre-Owned Mercury is backed up by a 6-year/75,000 Power train Limited Warranty. Ask your dealer for a copy. The Mercury Certified Power train Limited Warranty covers the following components:

Engine

All internal lubricated parts
Cylinder block
Cylinder heads
Flywheel
Manifold, exhaust
Manifold, intake
Oil pan
Oil pump
Seals and gaskets
Thermostat
Thermostat housing
Timing chain cover
Timing chain, gears or belt
Turbocharger/Supercharger unit (factory-installed)
Valve covers
Water pump

Transmission

All internal parts
Seals and gaskets
Torque converter
Transfer case, including internal parts
Transmission case

Rear Wheel Drive

Axle Shafts
Bearings, front wheel
Bearings, rear wheel and axle hub
Drive axle housing and all internal parts
Drive shaft
Retainers
Seals and gaskets
Universal and constant velocity joints

Front Wheel Drive

Axle shafts
Bearings, front wheel
Bearings, rear wheel
Universal and constant velocity joints
Final drive housing and all internal parts
Hubs, automatic front locking (four-wheel drive)
Locking rings (four-wheel drive)
Seals and gaskets

$100 Deductible

For each visit to a participating Mercury dealership for repairs and/or service (during the warranty period), a $100 deductible will apply.

Benefits -

Roadside Assistance

The owner of a Mercury Certified Pre-Owned vehicle is entitled to Roadside Assistance throughout the warranty period. By simply calling a toll-free number, this service is available 24 hours a day, seven days a week, 365 days a year, including holidays.

Roadside Assistance includes the following services:

• Towing assistance up to $100 for warranty and non-warranty problems, including accidents (excludes impound and repossession)
• Flat tire changes on-site
• Fuel delivery if your vehicle runs out of gas (up to two gallons free)
• Jump starts for dead batteries
• Lockout assistance up to $50 (covers unlocking of vehicle doors)
• Service throughout the 50 United States and Canada
  

Travel Expense Reimbursement

For breakdowns that occur more than 100 miles from home, Mercury certified pre-owned owners can take advantage of up to $500 towards three days lodging, meals and a rental vehicle.

Destination Expense Assistance

Up to $75 is available for Mercury certified owners to cover the cost of a taxi, shuttle or rental vehicle in the event of an emergency.

Designated Customer Assistance Center Toll Free Number

For answers and assistance with all their benefits and services, Mercury certified pre-owned owners can call the toll-free number day or night, 365 days a year, including holidays.

Rental Car Reimbursement

If a Mercury certified pre-owned vehicle should require overnight warranty repairs, up to $28 is provided to secure a rental vehicle.

Warranty ID Card

To provide proof of warranty coverage, each Mercury certified pre-owned vehicle owner is issued an ID card with his or her own individual warranty number

Certification -

Inspection Process

To earn the designation of Mercury Certified Pre-owned Vehicle, each pre-owned car must undergo and successfully complete a rigorous 115-point inspection. And this inspection can only be conducted by an eligible service technician who has successfully completed Program Awareness training.

Mechanical Reconditioning Process

To insure that each Mercury Certified Pre-owned Vehicle offers the level of performance and comfort Mercury demands, each pre-owned Mercury undergoes a comprehensive mechanical reconditioning process. This process includes correction to standard of all items noted on the Vehicle Inspection Checklist by the authorized Service Technician. If a part is found to be sub-standard during this inspection, only new Ford/Motorcraft or Ford Authorized Remanufactured Parts may be used to replace it.

Eligibility

To maintain an equitable baseline standard of quality, only those vehicles with no more than 50,000 actual miles from model years 97 and after are eligible for Mercury Pre-owned Certification.

The actual model types accepted are as follows:

Mercury cars and SUVs
Ford Escort
Ford Focus
Ford Contour
Ford Mustang
Ford Taurus
Ford Thunderbird
Ford Crown Victoria
Ford Windstar
Ford Explorer

16800 Executive Plaza Dr.
P.O. Box 6248
Dearborn, MI 48126
800-392-3673