The Lincoln Commitment
Lincoln Luxury is more than the prestige of owning an outstanding luxury automobile. It is a belief in service that goes far beyond today's standards and expectations. It is a promise, an unwavering pledge to bring unparalleled peace of mind to your overall driving experience. We call it, quite simply, the Lincoln Commitment. Designed to complement your Lincoln Warranty, the Lincoln Commitment provides a comprehensive owner-benefits package that addresses all your driving needs. And then some.

Here's what the Lincoln Commitment means to you:

• Transportation Assistance
• 24-hour Roadside Assistance
• Emergency Travel Expense Reimbursement
• Destination Assistance
• Trip Planning Services
• New Vehicle Limited Warranty
• Lincoln Complimentary Maintenance
• Lincoln Customer Assistance Center

Lincoln luxury extends well beyond world-class vehicles-encompassing the ownership experience as well. Lincoln rewards its owners with a number of luxurious privileges, including a comprehensive owner-benefits package and services for every driving need.

Lincoln Complimentary Maintenance for 3 years/36,000 miles
The first domestic luxury manufacturer to provide standard complimentary maintenance on every new vehicle, Lincoln continues the tradition. Lincoln Complimentary Maintenance offers:

• coverage for all routine scheduled maintenance
• for the first 3 years or 36,000 miles
• on all 2003-model-year Lincoln vehicles sold in the U.S.
  

This commitment is backed by Lincoln and honored at any one of the more than 1,600 Lincoln dealerships in the U.S. and Canada. Coverage begins with the original in-service date (warranty start date) and zero mileage. Maintenance may be performed any time within 1,000 miles before or after the scheduled window.

To help ensure your Lincoln vehicle delivers the high level of performance it was designed to provide, please follow this easy maintenance schedule:

5,000 Miles

• Change engine oil and filter
• Perform multi-point inspection
• Rotate tires
• 10,000 Miles
• Change engine oil and filter
• Perform multi-point inspection
• Rotate tires

15,000 Miles

• Change engine oil and filter
• Perform multi-point inspection
• Rotate tires
• Inspect engine cooling systems, hoses and clamps
• Inspect steering linkage, ball joints, suspension and driveshaft
• Inspect brake system
• Replace cabin air filter (if equipped)
• 15,000 Miles-Navigator-specific
• Inspect and lubricate ball joints (4x2 vehicles)
• Inspect and lubricate steering idler arm
• Lubricate transfer case shift linkage (4x4 vehicles only)

20,000 Miles

• Change engine oil and filter
• Perform multi-point inspection
• Rotate tires
• Change engine oil and filter
  

25,000 Miles

• Change engine oil and filter
• Perform multi-point inspection
• Rotate tires
  

30,000 Miles

• Change engine oil and filter
• Perform multi-point inspection
• Rotate tires
• Replace cabin air filter (if equipped)
• Replace engine air filter
• Replace fuel filter
• Inspect engine cooling system, hoses and clamps
• Inspect complete exhaust system and heat shields
• Inspect steering linkage, ball joints, suspension and driveshaft
• Inspect brake system
• Perform automatic transmission/transaxle service on 4R70W, AX4N, AX4S and 4R100 units
  

30,000 Miles-Navigator specific

• Inspect and lubricate ball joints (4x2 vehicles)
• Inspect and adjust wheel bearings for end play (4x2 vehicles)
• Lubricate transfer case shift linkage (4x4 vehicles only)
• Lubricate front halfshaft slip yoke (4x4 vehicles only)
  

35,000 Miles

• Change engine oil and filter
• Perform multi-point inspection
• Rotate tires
• Emergency roadside assistance
• Drive with complete confidence. Lincoln offers responsive Roadside Assistance for emergency vehicle services. Simply call the hotline at 800 521-4140, 24 hours a day, 365 days a year, for a speedy response. Our network spans the continental United States, Canada and Mexico.
• Roadside assistance is provided for 4 years after the original delivery of your vehicle.

Requirements for coverage:

• expenses must be incurred on the registered vehicle
• vehicle must be owned* or leased (12-month lease or longer) by the member
  *Kansas residents are not limited to owned vehicles.

ITEMS COVERED:

• Roadside service, e.g., labor performed at the site of the disablement, such as changing a flat tire.
• Service call for jump-starting or lock-out service.
• Service call for delivery of gasoline, including the cost of enough gasoline to get you to the nearest gas station (usually 2 gallons).
• Towing of your vehicle to the nearest Ford or Lincoln Mercury dealership, regardless of reason. One tow per disablement.

NOTE: IF YOU ARRANGE FOR YOUR OWN COMMERCIAL ROADSIDE OR TOWING ASSISTANCE, YOU WILL BE REIMBURSED (UP TO $100 PER DISABLEMENT) FOR:

• the cost of roadside assistance
• the cost of towing your Lincoln to the nearest Ford or Lincoln Mercury dealership

ITEMS NOT COVERED:

• Parts, gas, rental of towing equipment, storage fees, tire repair or any labor performed at a garage or service facility.
• Parts involved in lock-out service.
• Any form of impound, or towing by someone other than a licensed service station or garage.
• Assistance from someone other than a licensed service station or garage employee.

ALL REIMBURSEMENT CLAIMS:

• Should be sent to Lincoln Commitment Headquarters within 20 days of the breakdown.
• Should include:
  A completed claim form including your Vehicle Identification Number (VIN).
  An original paid receipt from an identifiable service facility detailing the nature of the service.
  

Lincoln new-vehicle limited warranties*

• 4-year/50,000 miles - bumper-to-bumper
• 4-year/50,000 miles - emissions
• 5-year/unlimited miles - corrosion-perforation

In addition to the base limited warranty, the following wear items will be covered for the first

• 3 years/36,000 miles:
• spark plugs
• shock absorbers
• clutch disc (if equipped)
• engine belts and hoses
• brake pads and linings
• wiper blades
  *See dealer for a copy of the warranty.

Transportation Assistance Program
Should your vehicle require warranty service, ask your Lincoln dealer about alternate transportation services. Your dealership may provide complimentary loaner vehicles and shuttle services-a time- and cost-saving solution to keep you on the go. Please schedule a service appointment in advance to ensure availability. Contact your dealer for complete details.

Emergency travel-expense reimbursement
Lincoln provides the assurance you need to enjoy any road trip, with:

• emergency travel-expense reimbursements for vehicles disabled more than 100 miles from home* due to a collision (reported in writing to state or local police) or mechanical failure**
• reimbursement up to $1,000 to cover your emergency expenses incurred within 3 days of the occurrence (including meals, lodging, transportation and travel)
  *Your residence as shown on our records prior to the disablement.
  **Any component covered under the Lincoln bumper-to-bumper limited warranty.
  Reimbursement is provided for 4 years after the original delivery of vehicle. All claims should be sent to Lincoln Commitment Headquarters within 20 days of the occurrence.

Destination assistance
Lincoln is determined to get you where you need to go, on time. In the event of collision or mechanical failure*, Lincoln provides:

• reimbursement up to $250 for emergency transportation services
• covering the cost of taxis, rental cars or shuttles
  *Any component covered under the Lincoln bumper-to-bumper limited warranty.
  All claims should be sent to Lincoln Commitment headquarters within 20 days of the occurrence.

Trip-planning service
Lincoln keeps your travel adventures enjoyable and on course. Helpful trip-planning services provide a wealth of custom-computerized information including:

• maps and trip routings
• trip ratings
• highlighted travel planners
• travel tips
• places-of-interest information
  To order a custom-designed travel packet, call 800 521-4140. Please allow up to two weeks for delivery.
  Trip-planning service is provided for 4 years after the original delivery date of the vehicle.

Lincoln Customer Assistance Center*
Questions or comments? Lincoln will do its best to provide answers and information. For responsive service, call the Lincoln hotline at 1-800-521-4140. Dedicated Lincoln specialists remain available during regular business hours, Monday through Friday from 8 a.m. to 5 p.m. (except holidays) for all time zones. If you call after business hours, a service representative will take your message and have a Lincoln specialist return your call the next business day.

*Some restrictions apply. See dealer for complete details.

Lincoln commitment owner ID card
Owners will find their ID cards located inside the owner's manual placed in the glove box. The cards confirm your privileged customer status. Wallet-sized for easy access, your ID card conveniently contains the information you'll need for prompt customer service and roadside assistance.

Certified Pre-Owned Lincoln vehicles

6-years/75,000-miles
Coverage for all Premier Certified Pre-Owned Lincoln vehicles includes repair or replacement of covered components for six years from the original Lincoln New Vehicle Limited Warranty start date or up to 75,000 miles on the odometer -whichever comes first. This coverage includes parts and labor, but excludes wear and tear items.

Extended Coverage
In addition to the standard 6-year/75,000-mile warranty, optional Ford Extended Service Plan Packages are available to customers seeking extended coverage. Customers may choose from the following:
. PremiumCare 6-year/100,000-mile coverage or 7-year/75,000-mile coverage
. Vehicle Scheduled Maintenance Plan

Comprehensive Coverage
Because Lincoln has always been a brand you can trust and respect, we've gone the extra mile to help ensure your peace of mind. Our limited warranty coverage includes more than 500 components, including many high-tech parts, as well as failure of covered components due to abnormal wear resulting from defective materials or workmanship, in addition to mechanical break-downs.
. Engine
. Transmission
. Rear-Wheel Drive
. Front-Wheel Drive
. Air Conditioning and Heating
. Brakes
. Steering
. Electrical
. Front Suspension
. Hi-Tech
. Audio
. Emissions
. Safety

Subsequent Owner Warranty
At any time, should you choose to sell your Pre-Owned Lincoln, the remaining Lincoln Premier Warranty coverage remains in effect for the new owner. This further enhances the resale value of your Premier Certified Lincoln.

$100 Deductible
Each Lincoln Premier Certified Pre-Owned vehicle has a standard deductible of only $100, so should a repair be necessary, your costs will be minimal. This deductible is reduced to $50 per visit if you choose to purchase extended coverage.

Lincoln Premier Limited Warranty
Buying a Premier Certified Pre-Owned Lincoln is a smart decision you should feel confident about. Every Certified Pre-Owned vehicle comes with an extensive limited warranty coverage*, optional upgrade coverage, comprehensive coverage, as well as other attractive values. So rest assured that your experience will be all you expect and more.
*See your dealer for a copy.

Lincoln Premier Certified Pre-Owned Vehicles
Now, more drivers than ever can experience the thrill, comfort and confidence of Lincoln Luxury. Lincoln offers a Certified Pre-Owned Program to meet the varied needs of drivers interested in owning a Lincoln. The Lincoln Certified Pre-Owned program includes a comprehensive warranty, certification and a number of owner benefits.

Benefits
The rewards of owning a Lincoln can be yours. From roadside assistance to rental car reimbursement to exemplary dealership service, Lincoln's Premier Certified Pre-Owned vehicles include an array of benefits and valuable assistance to ensure the level of personal satisfaction that comes with owning a Lincoln. Certified Pre-Owned Lincoln advantages include:

• 24-Hour Roadside Assistance
• travel expense reimbursement
• destination expense assistance
• rental car reimbursement

Additional Benefits
Limited warranty
Each Certified Pre-Owned Lincoln comes with a comprehensive 6-year/75,000-mile limited warranty*, an exhaustive 141-point inspection list, complimentary roadside assistance, and, of course, the same elevated level of service as any brand-new Lincoln. All of which means you get the thrill of owning a luxury vehicle without compromise.
*See your dealer for a copy.

Quality service
Buying a Lincoln Premier Certified Pre-Owned vehicle entitles you to the same superior service as those buying a brand-new Lincoln. And for your convenience, our comprehensive warranty is backed by the Ford Motor Company and honored at any Lincoln, Mercury or Ford dealer in the 50 states and Canada.

Warranty Identification Card
Following the vehicle delivery of your Certified Pre-Owned Lincoln, a warranty ID card is issued to you via mail. This ID card provides you with your proof of warranty coverage.

Complimentary oil change
Included with our Premier Certified Pre-Owned Program is a complimentary certificate for your first Motorcraft oil and filter change.

Complimentary maintenance booklet
To assist you with maintenance records of your Certified Pre-Owned Lincoln, all owners will receive a complimentary maintenance booklet.

Customer Assistance Center
Should you have any ownership questions or need assistance with Lincoln's Travel Expense Reimbursement, Destination Expense Assistance or other issues, a designated Customer Assistance Center toll-free number is available to assist you with concerns. Customers may call 800 392-3673 day or night, 365 days a year, including holidays.

24-Hour Roadside Assistance
Complimentary roadside assistance is available 24 hours a day, 7 days a week, 365 days a year-including holidays. Customers may simply dial 800 241-3673. Services provided by the Ford Auto Club include:

• Towing assistance up to $100 for warranty and non-warranty problems, including accidents (excludes impound and repossession)
• Flat-tire changes on-site
• Fuel delivery if the vehicle runs out of fuel - up to two gallons at no charge
• Jump-starts for dead batteries
• Lockout assistance; up to $50 to unlock vehicle doors
• Service throughout the 50 United States and Canada

Travel Expense Reimbursement
Certified Pre-Owned customers are entitled to an Emergency Travel Expense Reimbursement up to $500 for up to three days lodging, meals and a rental vehicle for any travel expenses incurred should a breakdown occur more than 100 miles from your home.

Destination Expense Reimbursement
For your convenience, our destination assistance covers any taxi, shuttle or rental car expense up to $75 for needed emergency transportation to your immediate destination.

Rental Car Reimbursement
If your vehicle is inoperative and must be kept overnight for a covered repair (including any recall or Owner Notification program involving a Premier Certified covered component), you will be reimbursed up to $35 per day for up to five days.*
*Not available in Hawaii.

Certifiable the best.
If safety and confidence comes in numbers, we help ensure a peace of mind with our extensive 141-point inspection process. And with a wide-range of eligible vehicles, you can choose the one exactly right for you. So travel the open road with confidence knowing Lincoln's Certified Pre-Owned products are among the best.

141-Point vehicle inspection
Each Certified Pre-Owned Lincoln must pass a careful vehicle examination carried out by specially trained Service Technicians at individual Lincoln dealers.

This inspection is based on the following seven categories:
. Vehicle History
. Road Test
. Vehicle exterior
. Vehicle Interior
. Luggage compartment
. Underhood
. Underbody

16800 Executive Plaza Dr.
P.O. Box 6248
Dearborn, MI 48126
800 521-4140

Hours of Operation:
8AM - 11PM EST (5AM - 8PM PST) Monday thru Friday.
8AM - 6PM EST Saturday