Jaguar Warranties and Maintenance Programs

What types of Warranty does Jaguar provide?

Jaguar offers the following warranty coverages:
A. New Cars:·Bumper to bumper limited warranty: 4 Years/50,000 miles; Battery: 4 Years/50,000 miles; Corrosion: 6 Years/unlimited mileage; Wear parts and service adjustments: 1 Year/12,500 miles
B. Select Edition limited warranty coverage available only in the United States: 6 years/100,000 miles premium coverage for model year 1996 and newer. The cost of the warranty is included in the car.
C. Parts warranty: 1-year/unlimited miles on all repairs performed or parts installed at an authorized Jaguar dealership. See your dealer for details.

How Can I Obtain a Service History of my Jaguar?
Contact your local Jaguar dealer to inquire about the service history of your vehicle.
Disclaimer: Vehicle service history is proprietary information. It is at the discretion of individual Jaguar dealers to release this information to anyone other than the original owner.

Does my Warranty Cover 'Loaner' Vehicles?
The Jaguar New Vehicle Limited Warranty does not cover 'loaner'' vehicles. Jaguar Cars encourages dealers to provide alternate transportation to their customers when a vehicle is brought in for maintenance service or warranty repairs; although it is at the discretion of the dealership to provide a loaner vehicle.

Can I go to a Ford Dealer to Have Warranty Service and Maintenance Performed?
Although Jaguar Cars is owned by Ford Motor Company, the two operate independently from each other. Jaguar dealers have trained Jaguar technicians and use genuine Jaguar replacement parts for repairs.

Select Edition

What is the Jaguar Select Edition Pre-Owned Vehicles Program?
Can I Buy a Select Edition Limited Warranty Coverage When my Car Warranty Expires?

What is the Jaguar Select Edition Pre-Owned Vehicles Program?
Jaguar's Select Edition pre-owned vehicles program is an exhaustive inspection process designed to ensure the integrity of select pre-owned Jaguar cars. This promise is backed by a six-year/100,000-mile limited warranty coverage. There are no deductibles and, unlike most competitive warranties, your Select Edition premium warranty is transferable at no cost. See your dealer for a copy.

Can I Buy a Select Edition Limited Warranty Coverage When my Car Warranty Expires?
The Select Edition Limited Warranty is not sold separately. In order for a Jaguar to qualify for Select Edition limited warranty coverage, the vehicle can be no more than four years old, have been driven less than 50,000 miles, and must be listed in a dealer inventory. Each Select Edition vehicle must then pass through a 140-point mechanical and cosmetic inspection performed by a Certified Jaguar technician. Once certified, the dealer then sells the vehicle with the Select Edition limited warranty coverage. See your dealer for details.

Roadside Assistance Program

The Jaguar Roadside Assistance Program provides towing and trip interruption benefits throughout the warranty period. In the event of a new car, Select Edition or Quality Assured warranty related incident, Jaguar Roadside Assistance will ensure your vehicle is towed to the closest Jaguar dealer for service. For new vehicle owners, should the incident occur 50 or more miles from the Jaguar owner's primary residence, the owneris entitled to limited and reasonable emergency travel expenses, to include food, lodging and alternate transportation, provided the owner has not reached the intended final destination. Emergency travel benefits for Select Editions and Quality Assured owners begin at 100 miles from their primary residence. Jaguar Roadside Assistance also offers complimentary flat tire change, battery jump start, vehicle unlock and fuel delivery if you should run out.

Compliance

Does Jaguar Have an Import/Export Compliance Program?

Currently, Jaguar Cars does not have an Import/Export Program. If you are interested in bringing your vehicle into the US, or, need a letter of compliance from Jaguar Cars in order to bring your car from the US to another country, please fax your request to our Product Compliance Department at 201-818-8234. If you are a Canadian citizen and are interested in bringing your Canadian vehicle into the US, please contact Product Compliance at the same fax number listed above. If you are an American resident, or citizen who has purchased a Canadian vehicle and are attempting to enter it into the US, you will need a registered importer to handle that importation. Either the US Department of Transportation, or the US EPA, Environmental Protection Agency, websites will list names and states of companies that may assist you.


Office:
Jaguar Cars, Attn: Customer Relationship Center
555 MacArthur Boulevard
Mahwah, NJ 07430-2327

1-800-4-JAGUAR